Category Archives: Customer Service

What We Can Learn from the Hospitality Industry

Posted on March 24, 2011 by Erika Trimble

We are continuing our conversation about frontline team members today. Our focus in March is on the hiring and training of your frontline team members. I often ask physical therapy practice owners what they look for in their frontline team … Continue reading →

Posted in Business Development and Growth, Customer Service, Leadership in Private Practice | Tagged Customer Service, Erika Trimble, marketing for physical therapists, physical therapy marketing strategies, Team Building | Leave a comment

Never Underestimate the Value of Your Frontline Team

Posted on March 10, 2011 by Erika Trimble

If you look for the best in your employees, they’ll flourish. If you criticize or look for the worst, they’ll shrivel up. We all need lots of watering. — Richard Branson In this article, I’ll be giving special attention to … Continue reading →